Delivery & Returns
CHRISTMAS POSTAGE DATES
Engraved products - order by midnight on 17th December for Christmas delivery
Last guaranteed delivery - 1pm on 19th December
Guaranteed Christmas Delivery (between 2pm on 19th - 12pm on 21st) £30
Please note the shop is closed between 23rd December - 2nd Jan and any orders placed during this period will be dispatched on 3rd January.
Once you have placed an order it will be dispatched the same day (if ordered before 12pm) or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. This does not apply to engraved gin bottles which take 10 days to be engraved and then will be shipped.
If you are unavailable when our delivery partner tries to deliver your order, they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses.
UK delivery is £4.95 (hampers & cases of cider are £7.95) and is second class delivery (3-5 working days). All engraved orders are sent 48 hour (2-3 working days). Hampers & Cider - due to the size and weight, hampers or cider case delivery is £7.95 to mainland UK. You will be issued with a tracking number to allow you to track your item. We cannot re-arrange delivery on your behalf due to data protection laws. You must allow 14 days (from despatch date) before any claim can be made for missing items.
We will only deliver goods to the address specified on the order.
We are currently unable to ship outside of the UK but hope to change this as soon as we can.
If more than 1 litre of alcohol is ordered (e.g 2+ bottles of gin/cases of cider/ale) then postage will be via DHL, being collected the day after your order. We will give you tracking information but cannot re-arrange delivery due to data protection laws.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasion, goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Any unwanted items must be returned at the customer’s expense in original packaging and condition. Please note that engraved gin bottles are non-refundable unless there is a mistake with your engraved message. If you wish us to provide a quote for this please send us an e-mail, otherwise return the goods to:
Gordon Castle Walled Garden
Gordon Castle Shop
Telephone number: 01343 612312
If you are unhappy with the goods received we will refund them if they are returned, at the customer’s expense, in new re-saleable condition within 7 working days along with the original receipt.
We suggest, for your own protection, you use 1st class registered post.
Any refunds will be issued upon receipt of the goods provided they are in their original condition. This refund only includes the total of goods sent and not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
These Terms and Conditions of Sale shall be governed by the laws of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.