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Delivery & Returns

CHRISTMAS DELIVERY DATES 2021

Friday 17 December - Last chance for Royal Mail 2nd class delivery

Sunday 19th December - Last day for engraved gin orders

Tuesday 21 December - Last chance for Royal Mail 1st class delivery and Royal Mail Tracked 24®

Wednesday 22 December - Last chance for Royal Mail Tracked 24®

GENERAL DELIVERY

Once you have placed an order it will be dispatched the same day (if ordered before 12pm) or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. This does not apply to engraved gin bottles which take 10 days to be engraved and then will be shipped.

If you are unavailable when our delivery partner tries to deliver your order, they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred.

All quoted delivery prices are for most UK Mainland addresses.

UK delivery is £4.95 (hampers & cases of cider are £7.95) and is second class delivery (3-5 working days). All engraved orders are sent 48 hour (2-3 working days). Hampers & Cider - due to the size and weight, hampers or cider case delivery is £7.95 to mainland UK.  You will be issued with a tracking number to allow you to track your item. We cannot re-arrange delivery on your behalf due to data protection laws. You must allow 14 days (from despatch date) before any claim can be made for missing items.

We will only deliver goods to the address specified on the order. 

INTERNATIONAL DELIVERY

We are currently unable to ship outside of the UK but hope to change this as soon as we can.

AVAILABILITY

If more than 1 litre of alcohol is ordered (e.g 2+ bottles of gin/cases of cider/ale) then postage will be via DHL, being collected the day after your order. We will give you tracking information but cannot re-arrange delivery due to data protection laws.

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion, goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. 

RETURNS

Any unwanted items must be returned at the customer’s expense in original packaging and condition. Please note that engraved gin bottles are non-refundable unless there is a mistake with your engraved message. If you wish us to provide a quote for this please send us an e-mail, otherwise return the goods to:

Returns Policy
Gordon Castle Walled Garden
Gordon Castle Shop
Fochabers
Morayshire
IV32 7PQ
Telephone number: 01343 612312

If you are unhappy with the goods received we will refund them if they are returned, at the customer’s expense, in new re-saleable condition within 7 working days along with the original receipt.

We suggest, for your own protection, you use 1st class registered post.
Any refunds will be issued upon receipt of the goods provided they are in their original condition. This refund only includes the total of goods sent and not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.

LAW

These Terms and Conditions of Sale shall be governed by the laws of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

wholesale + trade

We produce a range of products - all crafted using plants, herbs and flowers grown at one of Britain's oldest and largest walled gardens. From hand wash to bubble bath, gin to cider, we have everything covered for your business at highly competitive rates.

Sustainability

For businesses looking to move away from single use plastic, the brand has gone one step further. Fortunate enough to be able to engrave onsite, the brand has launched a refillable engraved bath and body range. Each design is hand drawn and carefully engraved onto the bottle.

who do we supply

If you have a customer facing business, we can help.

Everyone from luxury hotels & apartments, exclusive Use properties and self – catering cottages can benefit from making the best first impression.

Guests comment on the little touches and by supporting a small Scottish brand, you are setting a great first impression.

From restaurants to garden centres, gifting & homeware shops, on-sale and off-sale spirit wholesalers.

Good for you, good for the planet

Never tested on animals and handmade in the British Isles, our products contain no artificial fragrances, colours, parabens, glycols, sulphates or petrochemicals. Choose from our hotel amenities range, our refillable collection made from recycled plastic, or our environmentally conscious bespoke glassware.

Award-winning products

Our best sellers and award-winners. The reviews speak for themselves.

Read reviews

how it's made

We grow the flowers, herbs, fruits and vegetables in our amazing Scottish garden. Once ready, we harvest these products and distill onsite to extract the finest essential oils. The quality is impeccable, the fragrance like non-other and as a result, the product is highly sought after.

testimonials

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