Terms and Conditions
The General Data Protection Regulations (GDPR) have been introduced to ensure that any business you deal with treats your personal data with respect and are open and transparent about what they do with it.
At Gordon Castle Scotland, we are committed to maintaining your trust and confidence. In particular, we want you to know that you can trade with us safely, knowing we will treat your data with respect.
Types of data we collect
When someone visits www.gordoncastlescotland.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at firstname.lastname@example.org
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers. This is not an exhaustive list.
Gordon Castle Scotland only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.
Our sister companies
We will share your email data with our sister companies which include Gordon Estate, Gordon Castle Highland Games to allow us to let you know about other events and offers we think you may find of interest. You can, of course, unsubscribe to any mailings at any time. Gordon Castle Scotland will not share any sensitive information, purchase information or your payment details.
Other third parties:
Aside from our service providers, Gordon Castle Scotland will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
- Credit reference agencies where necessary for card payments;
- Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so.
- Other trusted retailers (Name & Address only) who’s product and offers we feel may be of interest to you. If data is shared it is done so on a one time only basis and the company or organisation are not entitled to store your data for further use unless you engage with them. If you do not wish us to share this information please tick the appropriate box when ordering or to update this preference at any time go to the ‘my account’ section of our website and follow amend your preferences.
Please be assured that we do not share your details with any other company without your consent.
Live event partners
When you purchase a ticket for one of our live events such as The Highland Games your name, address, company, job title, email and contact number will be stored to allow us to check attendees at the event.
We may also ask for your consent to share specific details like your name, company, job title, company address and email address with our sponsors when you book a ticket. Gordon Castle Scotland will not hold or share sensitive information or your payment details.
Access to your Personal Information
Under GDPR, you have the right to access and amend any of their personal data that we hold about you. You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at info@gordoncastlescotland,com.
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 14 May 2018.
We use a system of classifying the different types of cookies which we use on the website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the website
A list of all the cookies used on the Gordon Castle Scotland website is as follows:
Google Analytics - Performance Cookie
Google Tag Manager - Performance Cookie
Email sign-up Cookie - Functionality Cookie
Shopify - Functionality Cookie
Cloudflare - Performance Cookie
Yotpo - Performance Cookie
JustUno - Performance Cookie
Twitter - Third Party Cookie
Facebook - Third Party Cookie
There are different types of cookies and these are classified as follows:
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.
These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
wholesale + trade
We produce a range of products - all crafted using plants, herbs and flowers grown at one of Britain's oldest and largest walled gardens. From hand wash to bubble bath, gin to cider, we have everything covered for your business at highly competitive rates.
For businesses looking to move away from single use plastic, the brand has gone one step further. Fortunate enough to be able to engrave onsite, the brand has launched a refillable engraved bath and body range. Each design is hand drawn and carefully engraved onto the bottle.
who do we supply
If you have a customer facing business, we can help.
Everyone from luxury hotels & apartments, exclusive Use properties and self – catering cottages can benefit from making the best first impression.
Guests comment on the little touches and by supporting a small Scottish brand, you are setting a great first impression.
From restaurants to garden centres, gifting & homeware shops, on-sale and off-sale spirit wholesalers.
Good for you, good for the planet
Never tested on animals and handmade in the British Isles, our products contain no artificial fragrances, colours, parabens, glycols, sulphates or petrochemicals. Choose from our hotel amenities range, our refillable collection made from recycled plastic, or our environmentally conscious bespoke glassware.
how it's made
We grow the flowers, herbs, fruits and vegetables in our amazing Scottish garden. Once ready, we harvest these products and distill onsite to extract the finest essential oils. The quality is impeccable, the fragrance like non-other and as a result, the product is highly sought after.
Delighted to partner with Gordon Castle Scotland. Its bath and body range here in the Country and Living Department at The House of Bruar, is a real luxury treat that also has sustainability and provenance.
Retail Buyer for Gifts & Homeware House of Bruar